About us page

Company Overview


Dombelo.com is Uganda’s largest online Shopping Website. We launched in July 2017 and our mission is to become the engine of commerce and trade in Africa.

We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Home Appliances, Phones, Computers, Baby Products, Kitchen Appliances and much more.

Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our lowest price guarantee, 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.

As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.

We are highly customer-centric and are committed towards finding innovative ways of improving our customers’ shopping experience with us; so give us some feedback on info@dombelo.com. For any press related questions, kindly send us an email at press@dombelo.com.

TURNING A CONCEPT INTO A REALITY
Since its inception in 2019, Dombelo has come a long way and achieved many milestones to become one of the leading powerhouse retailers in Uganda.

WIDEST CHOICE, BEST VALUE, TRUSTED SERVICE
With over 30,000 electronic products and accessories to choose from reputed international brands, Dombelo’s distinctive style of enhancing customer lifestyle has left an indelible mark on the consumers mind, making us a household name to be reckoned with. We pride ourselves on our exemplary service and product knowledge at the store level, coupled with the widest range of electronics available at the best value on display at one location.

KEY DIFFERENTIATORS
Our 24 hour ‘Product not available, claim free’ brand promise is a Dombelo assurance to customers which ensures that all product availability concerns are met with satisfactorily. Dombelo.com ensures that the products are authorized to avoid any post purchase difficulty faced by customers. The Dombelo ‘best price guarantee’ to customers is another highlight which ensures that customers get the best value for any product across all Dombelo Categories. In case of customer finding a product cheaper elsewhere, Dombelo ensures that the price is matched. It strengthens customers’ trust in Dombelo in delivering the best price in the market.

POSITIVE REINFORCEMENT
Every month over 1 million customers visit our stores to make their purchases and enjoy the exceptional service and ambience that Dombelo has become famous for. This is further reinforced by our customers’ and vendors’ endorsement towards Dombelo as their premier electronics destination through awards and accolades that we have collected over the years.

Thank you and we hope you enjoy your experience with us.